What is ‘whitelisting’?
The process of identifying mailservers as trusted to guarantee delivery of messages from Newsweaver.
Who is whitelisting for?
Whitelisting is highly recommended for ‘internal publications’ or in situations where proactive measures to guarantee deliverability can be taken.
Why is whitelisting necessary?
Newsweaver follows best practices regarding email authentication, however there are occasions that a Anti-SPAM software may block messages from our servers. In this case, a whitelist is used to identify the sender as ‘trusted’ and permits the messages to pass through.
Who should I ask to do this whitelisting?
Your IT department will know how to do this, just pass on this document to them.